How can we help?

Before you contact us

Include your KissReels ID, app version, the approximate time, and a short description. For a purchase issue, include the product and transaction reference shown in Purchase history.

Do not send passwords, verification codes, authentication tokens, full payment-card details, or full video files.

Coins or content are missing

Check that the store confirms the purchase and that you are using the correct KissReels account. Reopen the app and check your balance and Purchase history. If Coins were charged without access, send support the series, episode, and approximate time.

Membership and subscriptions

For an Apple-billed subscription that is not recognized, use Restore purchases in a supported version with the Apple Account used to subscribe, or contact support. Review each offer's benefits, total price, billing period, and renewal conditions before purchase.

Sign-in and account access

Check the KissReels ID before purchasing or switching accounts. Switching accounts does not automatically merge balances, purchases, My List entries, or watch progress. For sign-in help, include the provider name and the visible error message.

Privacy and advertising choices

See the Privacy policy for data uses and available choices. Tracking permission, advertising consent, notification permission, and account deletion are separate. For privacy requests, contact support and identify the service concerned.

Copyright enquiries

Contact support with your contact details, the work concerned, where it appears in KissReels, and information supporting your authority to make the request.